Return Policy
For products purchased from this website, returns are only accepted under the following conditions. If the product has quality issues, you can contact us via email.Please get your email address on the Contact Us page
Return Conditions
Returns are only applicable for items with verified quality issues.Products must be kept in their original condition, unworn, unwashed, and undamaged, and should not affect secondary sales.Please return the product with complete original packaging, accessories, product labels, invoices, and other items.To process a quality-related return, please provide clear photos or videos as evidence.
Custom-made items (such as embroidered, tailored, or personalized items) are final sale and cannot be returned, exchanged, or refunded.
Friendly Reminder
Thank you for shopping with us. Due to the particularity of product production and logistics, the following situations are not eligible for return or refund:
Final Sale / Discounted Items: All items purchased during promotions or with significant discounts are non-returnable and non-refundable.
Jewelry & Accessories: For hygiene and safety reasons, all jewelry, accessories and personalized items are non-returnable and non-refundable.
Return shipping costs for verified quality issues will be borne by the seller.If the return is caused by non-quality reasons (including but not limited to change of mind, unsuitable size, color preference, etc.), it will not be accepted.
Return Process
If you believe the item has quality issues, please submit a return request via email or online customer service within a reasonable period after receipt, including your order number and detailed issue description.After our customer service confirms and approves the request, we will provide the return address and instructions.We recommend using a trackable shipping method.Once we receive and verify the returned item, we will process the refund to your original payment method within 5–7 business days.